Feel it. Wear it. Love it
This website, including all information, tools, services and features available therein (“Website”), is operated by Paddi Pte Ltd, having its registered office address at 10 Anson Road, #10-11 International Plaza, Singapore 079903, and registered in Singapore with its unique entity number 202122553K. Throughout the Website, the terms “Seller”, “we”, “us” and “our” refer to Paddi Pte Ltd. We offer this Website to you, the User, conditioned upon your acceptance of all terms, conditions, policies and notices stated here, including those additional terms and conditions and policies referenced herein and/or available by hyperlink (“Terms of Service” or “Agreement”).
By visiting, accessing, browsing or using all or any part of our Website (“Using”, or “Use”), including creating a user account (“Account”) and/ or purchasing something from us through the Website, you are a “User” of our Website and agree to be bound by these Terms of Service. These Terms of Service apply to all Users of the Website, including without limitation Users who are browsers, vendors, customers, merchants, and/ or contributors of content, including any files, photos, documents, and information that is uploaded, stored, generated or shared on or through this Website (“Content”).
Please read these Terms of Service carefully before Using our Website. If you do not agree to all the Terms of Service, please leave the Website and discontinue all Use of the Website. Your Use of the Website or any part of the Website is deemed to be your acceptance of these Terms of Service.
Any new features or tools which are added to the Website shall also be subject to the Terms of Service.
These Terms of Service, together with our Privacy Policy, accessible at “https://chakrabypiya.com/policies/privacy-policy ”, help you better understand how we provide the products and services listed on our Website (“Products”) to you, how to resolve transaction issues and other relevant information. We reserve the right to amend, change or end the Agreement at our sole discretion.
Our Website is powered by and hosted on the platform of Shopify Inc. (“Shopify”). Shopify provides us with the online e-commerce platform that allows us to make this Website available for your Use. Shopify shall be considered a third-party under these Terms of Service.
We reserve the right to refuse or restrict access to all or any part of the Website by anyone for any reason at any time.
Orders for our Products may be placed on condition that they are for personal use only, and any commercial use or supply of the Products is prohibited. We have the right to cancel any order placed by you in the event that you have been involved in a dispute with us concerning a prior order, or if we have any ground to suspect that you have violated these Terms of Service, or if you appear to be engaged in fraudulent activities or the use of our Products other than for personal use as required by these Terms of Service.
You understand that any Content uploaded, stored, generated or shared by you (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. For more information on how your credit card information is stored and used, please refer to our Privacy Policy“
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Website, Use of the Website or any contact on the Website without express written permission from us.
The headings used in this Agreement are included for convenience only and will not limit or otherwise affect these Terms of Service.
You may not resell or commercialise our Products, nor use our Products for any non-personal, illegal or unauthorized purpose nor may you, in the use of the Website, violate any laws in any jurisdiction (including but not limited to copyright laws).
In addition to other prohibitions stated in the Terms of Service, you are prohibited from using the Website, our Products or any Content: (a) for any commercial or unlawful purpose; (b) to solicit others to perform or participate in any commercial or unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe or violate our Intellectual Property Rights (as defined at paragraph 8 below) or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to share false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Website or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Website or any related website, other websites, or the Internet; (l) to physically manufacture, reproduce, replicate or copy any or all of our Products, or to use our Products as a sample, model, example or reference for any other products. We reserve the right to terminate your Use of the Website or any related website for violating any of the prohibited uses. A breach or violation of any of the Terms of Service will result in our immediate termination of your Use of the Website.
The terms below under this paragraph 3 apply to all orders and purchases of our Products made on or through this Website. By placing an order for or purchasing any of our Products on or through this Website, you agree as buyer (“Buyer”) to contract with us as seller (“Seller”) of the Products on the terms of sale and purchase below.
PLACING AN ORDER
Only individuals who (a) have reached the age of majority for entering into contracts, as determined by the laws of the jurisdiction in which the individual is based (eighteen in most countries/regions), and (b) have legal capacity to be bound by contracts entered into, may place orders for our Products.
The fulfilment of all orders placed on or through the Website are subject to written acceptance by us, the Seller. It is your responsibility to check that the information displayed in your online Shopping Bag at the Website accurately reflects your selection/s before confirming your order. Upon your confirmation (i.e. clicking the “Pay Now” button), the order will be sent to the Seller for processing and you will receive an Acknowledgment email containing the main details of your order.
Note that the Acknowledgement email does not represent acceptance of your order. After processing, upon shipment of the Product you have ordered, we will send you an Order Confirmation email which shall constitute acceptance of your order.
PRICING AND AVAILABILITY
Prices for our Products are subject to change without notice.
In the event that any Product you have placed an order and made payment for becomes unavailable after we have sent you an Acknowledgment email of the order, our Customer Service will inform you by phone or email as soon as possible to advise you on the next step.
RETURNS AND REFUNDS
We offer you the possibility to return the Product you purchase directly from us at this website only on the following conditions:
The returned Product must be un-used, in original packaging, unassembled, and with original tags attached (where applicable) and accompanied by proof of purchase and subject to a quality assurance inspection process before it is accepted for return or refund of price paid. Any returned Product with signs of wear, damage, or alteration (including but not limited to re-sizing), or whose original packaging has been removed, cannot be accepted for return or refund. The maximum amount of refund for a returned Product is the price paid to the Seller for the returned Product.
The Buyer may be held liable in the case of depreciation of the value of the Product as a result of handling that is not consistent with preservation of the nature, characteristics and, where applicable, the correct use of the Products.
To submit a request for a return or refund of a Product (“Return Request”), reply to your Order Confirmation email to indicate which Product/s you would like to return. If your Return Request is accepted, we will send you instructions on how and where to send the Product/s to be returned. Any Product sent back to us without first submitting a Return Request will not be accepted nor processed for refund.
All Product returns must be shipped via a trackable courier service (such as FedEx, DHL or registered post), at your sole expense to our handler’s office in Hong Kong at the following address:
Paddi Pte Ltd c/o Saama Limited Chakra by Piya Returns
17/F Kwong Fat Hong Building
1 Rumsey St
Sheung Wan, Hong Kong
All applicable shipping fees for the return of the purchased Product will be at the Buyer’s expense. You are responsible for all risks associated with the shipment and condition of the Product/s you return to us.
After we have received and inspected the Product you return, we will notify you by email (at the email address provided by you when you placed your order for the Product) as to whether your Return Request is approved for a refund to you. If your Return Request is approved, we will process a refund to you of the amount you paid for the Product via your original payment method within 14 business days (in Singapore) of such approval. Please note that it can take some time for your bank or credit card company to process and effect the refund. In the event a refund cannot be done via the original payment method, we will contact you via the contact details provided when you submitted your order to determine an alternative refund method.
If you do not receive the refund for the returned Product within 28 business days (in Singapore) following our email notification of approval of your Return Request, please inform us via email at info@chakrabypiya.com.
INSPECTION AND NOTICE
You must inspect the Product immediately when you receive it and if it is defective, damaged or not the Product which you ordered, or not the Product you intended to order, and you wish to return it, you must submit the Return Request in the manner stated above within 7 calendar days of the day you received the Product.
NON-RETURNABLE ITEMS
Certain types of Products cannot be returned, including, but not limited to, Products that have been customised in any way and Products purchased under special sale terms or “on sale” or with a promotional code.
EXCHANGES
If you would like to change the Product you purchased, you must first return to us the Product in accordance with the steps stated above, and place a new order.
REPRESENTATIONS AND EXCLUSIONS
The images of the Products on our Website are for illustrative purposes only. We cannot guarantee that the colours displayed on the device you use accurately reflects the colours of the Products in reality. The Products you receive may vary slightly from those images. Accordingly, to the maximum extent permitted by law, we shall not be liable for any difference or discrepancy as between the Product you receive and the photographs, graphical representations or written descriptions of the Product as displayed on the Website. If you have any questions about the Products, you may contact our Customer Service through the Contact Us section of the Website.
We reserve the right, but are not obligated, to limit the sales of our Products to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities and/or range of any Products that we offer. All descriptions of Products or Product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any Product at any time. Any offer for any Product made on this Website is void where prohibited under any laws that apply to us, the User or the Buyer.
Please pay attention to the currency in which prices are displayed. Prices exclude shipping costs, if any. Please read the Shipping section of our Website for more information on shipping costs.
We do not represent nor warrant that the quality of any Products or other material purchased or obtained by you will meet your expectations, or that any errors in any Product will be corrected.
PROMOTIONS AND VOUCHERS
We may from time to time run promotions, contests, or other privilege programmes (each a “Programme”) that are subject to additional terms and conditions which are incorporated by reference into these Terms of Service and can be found on our Website at such applicable time.
We may from time to time make available vouchers, codes, coupons, credits, or gift cards (a “Promotional Voucher”). A Promotional Voucher may be subject to additional terms and conditions which are incorporated by reference into these Terms of Service and can be found either on the Promotional Voucher or on our Website at such applicable time.
Each Programme and Promotional Voucher is valid for the time period specified by us.
Each Promotional Voucher is only eligible for one-time use and cannot be used in conjunction with any other Programme or Promotional Voucher unless otherwise stated or explicitly agreed to by us.
A Promotional Voucher:
• cannot be refunded, redeemed, or exchanged for cash;
• is non-replaceable if lost, stolen, destroyed, duplicated, tampered with, or otherwise misappropriated;
• cannot be resold, transferred, or shared, except for a gift card which may be purchased by you and given to others on and subject to these Terms of Service;
• cannot be reproduced, adapted, altered, or otherwise tampered with;
• cannot be used to aid in any prohibited actions or uses as outlined above;
• will be declared null and void by us where, in our sole discretion, such Promotional Voucher is suspected to have been used in breach of these Terms of Service.
Our decision on all matters relating to each Programme or Promotional Voucher is final and binding.
We reserve the right to discontinue any Programme or Promotional Voucher programme at any time, in our sole discretion, without notice or liability.
We reserve the right at any time to modify or discontinue the Website, the Content (or any part thereof) without notice at any time.
You agree that from time to time we may remove or cancel our offering of the Website or any part thereof for indefinite periods of time at any time, without notice to you.
Occasionally there may be information on our Website that contains typographical errors, inaccuracies or omissions that may relate to Product descriptions, pricing, promotions, Programmes, offers, product shipping charges, transit times and availability. It may also contain historical information, which is, necessarily, not current and is provided for your reference only. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Website or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We reserve the right to modify the Contents of this Website at any time, but we are not responsible if information made available on this Website is not accurate, complete or current. We do not assume any obligation to update, amend or clarify information in the Website or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Website or on any related website, should be taken to indicate that all information in the Website or on any related website has been modified or updated.
The Website and the Contents relating to the Products therein are provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on and/or use of the Website and the Contents relating to the Products therein are at your own risk. You agree that it is your responsibility to monitor changes to our Website.
The information (including, without limitation, advice and recommendations) on the Website is not intended as medical or healthcare advice, or to be used for medical diagnosis or treatment or any therapy whatsoever, for any problem. Our Products are not intended as a cure for any kind of ailment. It is also not intended as a substitute for professional advice and services from a qualified healthcare provider familiar with you and your circumstances. We do not take any responsibility for any effect or experience that any of the Products listed on this Website may have on any person, creature or other being who wears, adorns or uses the Product.
We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased by each person or household or under each order. These restrictions may include orders placed by or under the same User Account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate billing and account information for all purchases made at the Website. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can fulfil your orders and contact you as needed.
All intellectual property rights relating to or subsisting in any part of the Website or Contents (our “Intellectual Property Rights”) belong to us or have been lawfully licensed to us for use and to which we reserve all rights under applicable laws. You agree not to upload, post, publish, reproduce, transmit, commercialise or distribute in any way any component of the Website itself, the Content or any Products, or any access to the Website, or create derivative works with or from any of them, except with our prior written consent or unless expressly permitted in these Terms of Service. You further agree not to physically manufacture, reproduce, replicate or copy any and all of our Products, and not to use our Products as a sample, model, example or reference for any other products, publicity or commercial use, except with our prior written consent. The Website, any and all of our Products and the Content are legally protected by copyright and/or other applicable laws.
We respect the intellectual property rights of others and expect Users to do the same. We will respond to notices of alleged copyright infringement that comply with applicable laws and are properly provided to us with the required information as stated in this paragraph. If you believe that your Content has been copied in a way that constitutes copyright infringement, please contact us at info@chakrabypiya.com with the following information: (i) a physical or electronic signature of the copyright owner or a person authorised to act on their behalf; (ii) identification of the copyrighted work claimed to have been infringed; (iii) identification of the material on our Website that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material; (iv) your contact information, including your address, your telephone number, and an email address; (v) a statement by you that you have a good faith belief that use of the material in the manner complained of is not authorised by the copyright owner, its agent, or the law; and (vi) a statement that the information in the notification is accurate and that you are authorised to act on behalf of the copyright owner.
We reserve the right to remove Content alleged to be infringing without prior notice, at our sole discretion, and without liability to you. In appropriate circumstances, we will also terminate a User's Account if the User is determined to be a repeat infringer, and may take legal action under applicable laws as well.
THIRD PARTY TOOLS
Certain Content and Products available via our Website may include materials from third-parties, which we do not monitor nor have any input over.
Third-party links on this Website may direct you to third-party websites that we have no control over or are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of such third-party websites and we do not represent nor warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties (“Third-Party Tools”).
We are not liable for any harm or damages related to, arising from or caused or contributed by the purchase or use of goods, services, resources, content, or any other transactions made in connection with any Third-Party Tools. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
You acknowledge and agree that we provide access to such Third-Party Tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of Third-Party Tools.
Any use by you of the tools offered through the Website is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which any Third-Party Tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new information, tools, services and/or features through the Website (including the release of new tools and resources). Such new information, tools, services and/or features shall also be subject to these Terms of Service.
LINKING TO US
You may insert a hyperlink to our Website on your own website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish or insert a hyperlink to our Website in such a way as to suggest any form of association, approval, or endorsement on our part since none exists. You must not establish or insert a hyperlink to our Website in any website that is not owned and controlled by you. We reserve the right to withdraw linking permission without notice.
If, at our request, you send certain specific submissions (for example, customer testimonials) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'Comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any Comments that you forward to us. We are and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay compensation for any Comments; or (3) to respond to any Comments.
We may, but have no obligation to, monitor, edit or remove Content that we determine at our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property rights or these Terms of Service.
You agree that your Comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your Comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect, interrupt, damage or compromise the system, data, information or operation of the Website or any related website. You may not use a false e mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any Comments. You are solely responsible for any Comments you make and their accuracy. We take no responsibility and assume no liability for any Comments posted by you or any third-party.
PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy, accessible at “ https://chakrabypiya.com/policies/privacy-policy”
We do not guarantee, represent nor warrant that your Use of our Website will be uninterrupted, timely, secure, error-free or free from computer viruses or other invasive or damaging code. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Website. We shall not be liable to you for any interruption, delay, failure or inability, to your Use this Website or to our performance of the obligations under these Terms of Service, by reason of any circumstances that are beyond our control, including the occurrence of any force majeure event, which shall include but not be limited to any act of God, terrorism, civil or social unrest, laws and regulations, import or export regulations or embargoes, shortage of material, power failure or inclement weather.
We do not represent nor warrant that any advice, recommendation or results that may be obtained from the use of the Website will be true, accurate or reliable.
You expressly agree that your Use of, or inability to Use, the Website is at your sole risk. The Website and all Products delivered or rendered to you through the Website are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall we, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your Use of the Website or your Use of any Products purchased on or through our Website, or for any other claim related in any way to your Use of the Website or your use of any of our Products, including, but not limited to, any errors or omissions in any Content, or any loss or damage of any kind incurred as a result of the Use of the Website or use of any Content (or Product) posted, transmitted, or otherwise made available via the Website, even if advised of their possibility. Because some jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
You agree to indemnify, defend and hold harmless the Seller and its subsidiaries, affiliates, partners, officers, directors, shareholders, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees from any claims, damages, costs, liabilities or demands, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
The obligations and liabilities of the parties incurred shall survive the termination of this Agreement for all purposes. These Terms of Service are effective unless and until terminated.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we may terminate your use of this Website at any time without notice.
Our failure or delay to exercise or enforce or to notify you of our exercise or enforcement of any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service, our Privacy Policy and any policies or operating rules posted by us on this Website or in respect to the Website constitutes the entire agreement and understanding between you and us and governs your use of the Website, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against us as the drafting party.
These Terms of Service and any separate agreements whereby we provide the Website to you shall be governed by and construed in accordance with the laws of Singapore.
In the event of any dispute arising out of or in connection with these Terms of Service, including any question regarding its existence, validity or termination, you agree to:
• make reasonable efforts in a spirit of conciliation and good faith to resolve the dispute in an amicable manner with us; and
• in any event, submit to the exclusive jurisdiction of the Singapore courts.
Any person or entity who is not party nor privy to the agreement with us as established under these Terms of Service shall not be entitled to enforce any right or benefit under these Terms of Service and the provisions of any and all laws otherwise giving such entitlement, including under the Contracts (Rights of Third Parties) Act 2001 in Singapore, are hereby expressly excluded.
In case of discrepancies between the English version and any other language versions of these Terms of Service and contents of this Website, the English version shall prevail.
You can review the most current version of the Terms of Service at any time on this page, “https://chakrabypiya.com/policies/terms-of-service”. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and/or changes to our Website. It is your responsibility to check the Terms of Service of this Website periodically for changes. Your continued Use of the Website following any changes to these Terms and/or the Website constitutes acceptance of those changes.
Questions about the Terms of Service should be sent to us at info@chakrabypiya.com.
Our contact information is posted below:
Paddi Pte Ltd.
Chakra by Piya
info@chakrabypiya.com
10 Anson Road, #10-11 International Plaza, Singapore 079903
UEN: 202122553K
