We offer you the possibility to return your purchase within 7 calendar days from the day you received your order. Please note that return shipping fees will be at the expense of the customer.
The returned Product must be un-used, in original packaging, unassembled, and with original tags attached (where applicable) and accompanied by proof of purchase. Please note that all returns are subject to a quality assurance inspection process before they are accepted. Any product with signs of wear, damage, or alteration (including but not limited to re-sizing), or whose original packaging has been removed, cannot be accepted for return.
To start a return, reply to your order confirmation email to request which products you would like to return. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
All returns must be shipped via a trackable courier service (such as FedEx, DHL or registered post) to our office in Hong Kong. Please note that you are responsible for the jewellery and the transportation fees from your country until it reaches us at our office at the following address:
Chakra by Piya
19/F Siu Ying Commercial Building
153 Queen’s Road Central
Hong Kong S.A.R.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. In the event a reversal cannot be done, we will contact you via the contact details provided when you submit your order to determine an alternative refund method.
If more than 28 business days have passed since we’ve approved your return, please contact us at info@chakrabypiya.com.
DAMAGED ITEMS
Please inspect your order upon reception and contact us immediately and within 7 days of receiving your order if the item is defective, damaged or if you receive the wrong item.
NON-RETURNABLE ITEMS
Certain types of items cannot be returned, including, but not limited to, products that have been customised in any way and products purchased on sale or with a promotional code.
EXCHANGES
If you would like to change your item, please return your item first and place a new order.
