Customer Care

Chakra by Piya is more than just jewellery. It is a means for us to discover energy, and to enliven our experience of it in an easy and fun way. To help you to decide which energy to focus on, we have a Find Your Chakra Focus tool that helps you find your Chakra Focus. With three quick steps, we’ll help narrow down the choices for you.

You may feel drawn to wear more than one Chakra by Piya piece at a time, or feel like wearing different pieces on different days. This is because we are dynamic beings, and as our energies shift and change so do our needs. For a holistic balancing of all seven chakras we recommend a multi-chakra piece, which incorporates them all.

To ensure your cuff lasts you a long time and is maintained well, and to ensure its strength and integrity, please watch our Cuff Care video. It is essential to open and close your cuff like it is shown in the video. This will help to ensure that it lasts a long time. 

What is beautiful about the jewellery – and the philosophy behind it – is that it is centred around you. Everyone responds uniquely and so the experiences vary from individual to individual. To gain an insight into what others have experienced, visit the Shared Stories, here. 

All our jewellery is specially crafted with enamel and the highest grade of silver used in jewellery, known as 925 sterling silver. All our pieces are also available in rose and yellow gold plating.

Our pieces are all hand-finished, which gives them a beautiful artisanal quality. As with all handmade products, this means there may be variations in size, colour, and length when compared to the images and information displayed on our website.

Learn more about our craft, here. 

To care for your chakra jewellery during normal wear, avoid contact with moisture and heat, and pay special attention to the enamel to prevent chipping. We recommend using a soft microfibre cloth to clean your jewellery when needed.

We are partnering with businesses across the world to make our jewellery widely available. Check here for a list of retailers that carry our collections. 

Absolutely! We are expanding our global reach and are open to considering new business proposals. Please connect with us, here.

Once your order has shipped, you will receive a confirmation email with the tracking number for your shipment. Follow the link to track and trace your order.

You can expect to receive your order within 1-3 weeks from the date of purchase, depending on your location, the delivery method you choose, and global shipping conditions at the time.

More specific details about estimated shipping times will be calculated upon checkout. 

Call or email us to provide the correct information as soon as possible. We will do our best to accommodate any changes provided your order has not yet been processed.

Yes we do. In fact, we ship to most destinations, as we would like to accommodate all customers regardless of location. Shipping costs will be calculated at checkout.

Certainly. Once you create an account with us, your order history thereafter will be saved under the 'Purchase History' section.

We offer you the possibility to return your purchase within 7 calendar days from the day you received your order. Please note that return shipping fees will be at the expense of the customer.

The returned Product must be un-used, in original packaging, unassembled, and with original tags attached (where applicable) and accompanied by proof of purchase. Please note that all returns are subject to a quality assurance inspection process before they are accepted. Any product with signs of wear, damage, or alteration (including but not limited to re-sizing), or whose original packaging has been removed, cannot be accepted for return.

To start a return, reply to your order confirmation email to request which products you would like to return. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

All returns must be shipped via a trackable courier service (such as FedEx, DHL or registered post) to our office in Hong Kong. Please note that you are responsible for the jewellery and the transportation fees from your country until it reaches us at our office at the following address:

Chakra by Piya

19/F Siu Ying Commercial Building

153 Queen’s Road Central

Hong Kong S.A.R.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. In the event a reversal cannot be done, we will contact you via the contact details provided when you submit your order to determine an alternative refund method.

If more than 28 business days have passed since we’ve approved your return, please contact us at info@chakrabypiya.com.

DAMAGED ITEMS

Please inspect your order upon reception and contact us immediately and within 7 days of receiving your order if the item is defective, damaged or if you receive the wrong item.

NON-RETURNABLE ITEMS

Certain types of items cannot be returned, including, but not limited to, products that have been customised in any way and products purchased on sale or with a promotional code.

EXCHANGES

If you would like to change your item, please return your item first and place a new order. 

We offer repairs, replating, and re-cording on a case by case basis. More information on our services - including how to place and submit a request for the services - can be found here. 

Quotations will be provided on a case-by-case basis. Once you have submitted a request (along with a photograph of your piece), you can expect to hear from us within 7-14 working days.

Depending on the work required, repairs and renewals can take anywhere between 7-21 working days from the date your jewellery is received.

Yes, there is some room for customisation. For instance, you may replate an existing silver piece in rose gold. However, customisations are specific to the capabilities of our workshop, and must always maintain the integrity and authenticity of the Chakra by Piya brand.

We can help. Please send us a request here.

Chakra by Piya jewellery is empowered and sacred. When worn, a unique relationship is created between the jewellery and the wearer. If the pieces are treated as personal treasures, they can last a long time.

However, from time to time, the energetic release and shifts that result from wearing the jewellery may be powerful enough to 'break’ the jewellery prematurely. This indicates a shift and transformation, and we encourage those who experience this to reflect upon its significance. 

This is a great question. Consider this: energetic release manifests itself in many ways. For example, a lightbulb may go off, which could be anything from a loose connection to a broken circuit. In some cases the circuit can be repaired, and in others the release is such that the lightbulb would be replaced altogether.

With this in mind, we do recommend repairs in certain cases. In other instances, we may encourage wearers to discover more CbP pieces which resonate with them at that time, to continue moving forward and begin working with the next energy in their journey with the chakras. 

We accept all major credit and debit cards including Visa, Mastercard, and American Express. 

You will see ‘Chakra by Piya’ on the transaction description of your credit card statement.

At Chakra by Piya, we take your credit card data security very seriously. For that reason, we use secure socket layer (SSL) technology to ensure that all the data that is transferred remains private. In addition, we have enlisted a Validated Level 1 PC1 DSS Compliant Service Provider to ensure your credit card information is always handled securely. You can learn more about how we secure your information by reading our Privacy Policy here.

You will receive an email that contains a unique gift card code. This code can be used during the checkout process to redeem its value. 

The electronic gift card is sent shortly after your order is submitted and processed online. 

All gift cards are valid for 1 year from the date of purchase. 

Currently you can only use one gift card per order. 

No problem. Simply use the same gift card code on your next order to redeem the balance amount.